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 IT Maintenance & Support services are essential to every business. Therefore it is essential to choose the right support agreement and service provider for your business.
 Download our guide to choosing the best IT maintenance & support provider, then contact us to arrange a free site survey and maintenance quote.
Datapac’s flexible maintenance & support offering is designed to provide peace of mind, minimise downtime and, in turn, allow customers concentrate on doing real business. This is evident by over 1,000 customers entrusting their IT support to Datapac.
 Fully Customisable Contracts and Managed Services
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IT Support Process |
Datapac’s maintenance & support agreements are fully customisable to suit individual customers’ response time requirements. Options include two hours, four hours, next business day and so on. We also offer 24 x 7 support, 365 days a year.
Contracts are flexible and can include:
- Maintenance & support on hardware and/or operating systems software.
- A managed resource fund. Customers purchase units of time in advance and use them as required.
- A managed service agreement. This proactive service allows Datapac to monitor, update and troubleshoot a customer's IT environment over a secure internet connection. At the upper end, the “Gold” offering is a fully outsourced model; an alternative to hiring an IT professional.
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 Incoming calls are directed to the Datapac Support Centre, where they are logged and assigned to a member of the Internal Support team. The Internal Support team tries to diagnose the problem remotely over a secure internet connection (turnaround times are constantly improving, with 40% of calls solved remotely). If the problem cannot be resolved remotely, an engineer will be dispatched to the customer site.
If an issue needs to be escalated to a technology partner such as Microsoft or HP, Datapac has the necessary Service Level Agreements to do so.
Also, if an item cannot be repaired on the customer site, Datapac will provide a replacement piece of equipment of equal or higher standard and leave this equipment in place until the faulty equipment can be repaired and returned to site. Datapac holds spare parts at all of our locations with stocks available to cover current contracts.
Click here to view the call logging procedure. |
Quality Of Expertise And Service
Datapac is accredited with all the major vendors and is renowned for its excellent service and support. This is acknowledged by HP who has chosen Datapac as their Authorised Warranty Delivery Subcontractor in Ireland for HP printers and PCs.
Datapac has a team of over 70 support and technical engineers with a wide breadth of experience and qualifications. Our staff is continuously trained on the latest technology and each has an individual structured training programme in place.
Case Studies
See our success stories with the Herbert Park Hotel and Nourish.
Contact Us
For a free site survey and maintenance quote please contact Datapac:
Tel: 1850 328 272
Email: info@datapac.com
Alternatively, please fill in our online enquiry form, and a member of staff will contact you.
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