 Cost and Productivity Improvements
Business communications challenges can affect both profitability and customer/partner relationships, especially as employees' workspaces extend beyond the traditional desktop environment. As workers become increasingly mobile and begin to conduct business from a variety of locations, four primary challenges arise:
- Communications problems causing delay and disruption
- Communications complexity affecting productivity and performance
- Decision-making hindered because of inability to contact primary people
- Resources underused or misallocated because of the complexity of communication
The failure to address business communications challenges in the extended workspace inflicts real penalties: A Sage research study discovered that 22% of the organisations it polled experienced business delays because of problems with communications on a monthly basis, while 13 perecent said such delays happen every week.
Business Communications Require Even More Flexibility
After massive investments in technologies and devices, organisations need ways of simplifying business communications - not only for their mobile and distributed workforce, but also for traditional office employees whose workspace has expanded to encompass conference rooms, campuses, airports, warehouses, and other facilities. Companies must improve communication flows, so that employees can access primary decision makers quickly, enhance collaboration, and improve productivity to positively affect their business.
Companies that successfully manage communications in a multi-device, mobile, distributed environment can:
- Extend the workspace beyond its traditional desktop-bound limitations
- Speed access and improve communication
- Integrate different communication devices and applications
- Dramatically improve collaboration
- Streamline business processes, reach the right resource the first time, and enhance profitability.
Cisco unified communications solutions provide an integrated communications strategy and architecture, helping enable the secure combination of voice, video, data and mobility applications within an integrated and intelligent network. They support employees' ability to collaborate every time, everywhere, everyone's included.
Business Communications Benefits Add Up
As unified communications applications become more prevalent in the extended workspace, more organisations are also realising the associated benefits. Research demonstrates a multitude of benefits - both in terms of employee time savings and financial savings. Unified communications applications not only facilitate productivity improvements for employees wherever their work takes them, they can also enhance the way in which all employees communicate.
- Organisations using unified communications clients saved an average of 32 minutes daily per employee because technology enabled staff to reach one another on the first try.
- Use of softphones resulted in significant savings per month in mobile phone and long distance charges. Mobile workers also saved 40 minutes each day, enjoyed greater business communications convenience, and generated annual productivity gains of 3.5 days per year through business continuity impact.
- Organisations using unified messaging reported that employees saved 43 minutes per day from more efficient message management, while mobile workers saved 55 minutes per day.
- Organisations using integrated voice and web conferencing reported a 30 percent reduction in conferencing expenses, by making integrated conferencing capabilities available in-house and on-network.
- For others, the savings may simply come from having reduced hardware requirements and operating expenses.
And in today's dynamic business environment, perhaps the most important benefit comes from having a communications system that can change and grow at a moment's notice, enabling new capabilities for more effective business communications, employee mobility, streamlining business processes, and improving profitability.
CONTACT US
To discuss your Unified Communications needs, please contact Datapac:
Tel: 1850 328 272
Email: info@datapac.com
Alternatively, please fill in our online enquiry form, and a member of staff will contact you.
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