Unified communications can help address the challenge today's organisations face as they contend with increasingly complex environments and increasingly mobile workers using a wide array of communications methods from a variety of locations.
Employees, business partners, and customers now conduct business using a combination of voice, video, data, and mobility network applications. They work in a variety of locations - desks, conferences rooms, airports, warehouses, or vehicles. Without unified communications, however, applications are often not used as effectively as they could be. The result is information overload and misdirected communications that delay decisions, slow down processes, and reduce productivity.
The Evolution of Unified Communications
As precursors to unified communications, IP telephony and IP communications (VoIP) solutions enabled organisations to streamline business processes and reduce costs. For years, companies have realised the benefits that carrying voice, data, and video communications across a common IP infrastructure can bring.
From these, unified communications solutions have evolved and offer even greater benefits. Unified communications applications are actually integrated to create a workspace in which communications users can choose how and when to be connected and available. Besides helping organisations integrate their communications more closely with business processes, unified communications ensures that information reaches recipients quickly, through the most appropriate medium, no matter where they may be working or what device they may be using.
Unified communications allows businesses to collaborate in real time using advanced applications from an integrated, easy-to-use interface. These applications include:
Video conferencing
Integrated voice and Web conferencing
Mobile IP soft phones
Voicemail, and more
Database access and queries
Customer information
Unified Communications Benefits
Unified communications solutions can save time and help control costs, while improving productivity and competitiveness:
In a Sage Research study, 86% of companies using unified communications reported that productivity benefits have grown.
More than 60% reported savings of three or more hours per week for each mobile worker.
Such studies confirm that migrating to a unified communications system provides a substantial return on investment (ROI) and a reduced total cost of ownership. It also helps organisations give their employees access to the information they need and the ability to collaborate no matter where their work takes them.
CONTACT US
To discuss your Unified Communications needs, please contact Datapac:
Tel: 1850 328 272
Email: info@datapac.com
Alternatively, please fill in our online enquiry form, and a member of staff will contact you.
Unified Communications Overview