Datapac - Benefits & Functionality of Microsoft Dynamics CRM

Benefits of Microsoft Dynamics CRM

• Workflow Driven
  Every function in CRM is workflow driven. This automates team collaboration and improves response times and response accuracy with alerts, notifications and a built-in approval process.
• .NET Architechure
  Microsoft Dynamics CRM is very customisable to the way you do business. New functionality can be designed and developed inexpensively.
• Integrated With Microsoft Office
  Word, Excel, PowerPoint and Outlook are all fully integrated into and out of CRM, enabling your users to continue to work the way they currently do. This enables them to get started and become empowered quickly.
• Looks/Feels Like Outlook
  The user interface is very user friendly because it is based on the look and feel of the world’s best selling email application. This means user acceptance is far higher than competing Irish CRM packages and training costs are far lower.

Functionality of Microsoft Dynamics CRM

• Sales
  -   Lead & opportunity management
  -   Account & contact management
  -   Territory management
  -   Forecasting & sales analytics
  -   Offline & mobile access
  -   Products, pricing & quotes
• Marketing
  -   Campaign planning & execution
  -   Customer segmentation
  -   Data extraction & cleansing
  -   Analytics & reporting
  -   Marketing & sales collaboration
  -   Information sharing portals
• Customer Service
  -   Case & interaction management
  -   Product & contract management
  -   Knowledge base management
  -   Service scheduling
  -   Workflow across teams & groups
  -   Service reporting & analytics