Managed Services

The effective use of technology and guaranteed network uptime is crucial to the success of every business. With Datapac Managed Services we’ll make sure that your technology and networks work for you.

Our proactive Managed Service keeps your ICT environment up and running with optimal efficiency, security, reliability and superior network performance – all at an affordable price.

As your partner, we’ll assess your individual needs and vision, and create a bespoke Managed Service solution for you. You choose exactly what services you require so that you don’t pay for services that you don’t need.

Remote Monitoring and Management

Our remote monitoring and management technology facilitates visibility of your entire ICT environment through a single lens allowing for a more immediate and accurate diagnosis of issues. This combined with our ability to remotely resolve issues means faster remediation and ultimately a more stable ICT environment, increased efficiencies and less unscheduled downtime. Our service is available 24/7 so we can monitor your environment, even when you can’t, ensuring that your critical operations are always protected for ultimate peace of mind.

Performance Monitoring and Preventative Maintenance

Combined with remote monitoring and management we also offer proactive performance monitoring and preventative maintenance. Deep, remote visibility into the health and performance of your IT assets enables us to pre-empt potential problems proactively before they have a chance to cause a disruption to your business. Our experienced team perform system-wide trend analysis and identify specific ways to optimise configurations, streamline processes and reduce operational risks to your ICT systems and infrastructure. This ensures that you are getting optimal return from your ICT investment. We will provide you with regular comprehensive reports to help you understand exactly what is happening with and in your network.

Access to a Team of Experts

As a Datapac Managed Services Customer you will have access to one of the largest pools of IT Professionals in the country delivering both an extensive breath and depth of knowledge and experience to your business. Our partnership approach means that our team is an extension of your team. The result is that you get to take advantage of next generation ICT solutions without having to worry about how to manage or maintain them. With Datapac Managed Services you can be confident that the value of your investment is protected.

Optional Services

There are a number of optional services available to customise your ICT support solution form Datapac. This range of services includes but is not limited to:

  • Asset Reporting
  • Automation on Demand
  • Configuration and Installation of Equipment
  • Disaster Recovery Solutions
  • Health Checks
  • Image and Print Management
  • Network Documentation
  • Outsourced ICT Onsite Resource
  • Patch Management
  • Power Management
  • Security Management
  • Vendor Management

As a Datapac customer you will have access to a dedicated sales account manager along with our team of technical experts who will consult with you regarding the most suitable options to maximise the performance of your ICT environment.

Datapac Managed Services combined with its team of experts, adds real value; delivering a 24/7 service that suits your unique and evolving needs.

As your ICT needs evolve, so does the personalised service that we offer – allowing you the peace of mind to get on with the important business of running your business.

For full details on any of the above services please call us on 1850 328 272.

Scenarios:

With Datapac's Mobile Device Management options you can manage your mobile devices and protect your business.
Datapac's Outsourced Helpdesk offerings allows your IT team to work strategically.
Datapac's proactive Managed Service keeps your ICT environment up and running with optimal efficiency, security, reliability and superior network performance.
With a Datapac ICT Support contract, you will have access to the widest range of technology experts who are skilled in latest developments and next generation technologies as and when you need them.

Partners: