DATAPAC SUPPORT CENTRE

Using the very latest technologies, Datapac will monitor, update and troubleshoot your IT infrastructure via a secure remote connection. This remote monitoring and management is carried out from our Network Operating Centre (NOC), which is located at our Support Centre. We also offer advanced installation, configuration, support and pro-active problem prevention services.

Over 3,500 calls are logged per month, with 45% of all calls resolved remotely. If the problem cannot be resolved remotely, an engineer will be dispatched to site within the agreed SLA to complete the problem resolution.

LOOKING FOR A SUPPORT CONTRACT?

Datapac Managed Services contracts are fully customisable, meeting the specific needs of your organisation.

Please see Datapac Managed Services for more information.

ALREADY HAVE A CONTRACT?

You can call the Support Centre on 1850 247 826

• TestTrack Support Portal