IT Support Engineer – Dublin

One of Ireland’s largest and most successful ICT solutions and services providers has an exciting opportunity for an ICT Support Engineer with minimum 1 year’s experience in a similar role. This role will be based in our at a Datapac client company location in Dublin City Centre.

Responsibilities include:

• Monitoring service desk and tickets as they come in from users (by service desk, by phone, by email, from monitoring station)
• Diagnosis and resolution of customer issues where possible
• Escalation paths in place to Level 2 resources where required
• Assign tickets to desk-side staff
• Monitor NOC Dashboard
• Respond to alerts
• Create and technical documentation

Other

• Patching of windows servers and products
• Racking and building servers to client requirements including cabling etc
• Work with VMware on creating and managing servers
• Monitoring of VMware – VCS/Database/Backups
• Setting up backups on servers
• Daily review of backups including the changing of tapes
• Highlight backup issues and re-run when required.
• Support of client Hosting and Shared Services
• Active Directory Management
• Create/modify and manage access control for active directory users
• Support Group policy
• Creating, modifying and testing PowerShell scripts

Qualifications / Experience

  • 1-2 years’s experience in a similar role
  • MCP Windows 2008 R2 / Windows 2012 desirable
  • Knowledge of supporting RDS servers
  • Knowledge of Windows File servers
  • Knowledge of Active directory user management
  • Performing backups to tape Knowledge of VMware
  • Knowledge of PowerShell – Creation of PowerShell scripts

Requirements:
We are interested in hearing from you if you have:

  • Knowledge of service desk best practice
  • A clear and professional telephone manner
  • Demonstrated structured trouble shooting skills
  • Excellent communication skills
  • Strong attention to detail

This position would be ideal for you if you like the idea of:

  • Working with the latest technologies from best of breed ICT manufacturers
  • Working in a professional environment as part of an experienced and highly skilled team
  • Delivering an exceptional ICT Support Service to our clients
  • Working with a dynamic team of specialists across a wide range of ICT solutions

Location:
The role will be based in Dublin City on-site with a Datapac client company.

 

How to apply:

Apply in the strictest confidence, by attaching and submitting your CV and details using the form below.

    Sales Support - Dublin
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