IT Support Engineer – Enniscorthy

One of Ireland’s largest and most successful ICT solutions and services providers has an exciting opportunity for an ICT Support Engineer with minimum 2 years experience. This role will be based in our Technical Support Centre in Enniscorthy, Co. Wexford.

Role Description:

The main focus of this role is a first line diagnostics and troubleshooting support engineer to include activities such as:

  • To take initial support calls from customers via telephone and e-mail
  • To complete basic troubleshooting of issue
  • To efficiently diagnose support issue
  • To escalate efficiently to field service or escalation support team if required
  • Solve issues remotely over phone/email within a quick timeframe
  • Handle busy volume of calls on a daily basis and coordinate queue of calls accordingly
  • Tester user connectivity and applications
  • Working on a range of issues including but not limited to network connectivity, peripheral connectivity, back-up, recovery, disk space, firewalls, anti-virus, applications

Requirements:
We are interested in hearing from you if you have:

  • Excellent problem solving ability
  • Strong communication skills
  • Demonstrated experience in a similar support role
  • Experience in hardware and software installation / troubleshooting and repair
  • Experience in reviewing backup systems and antivirus protection
  • Experience in software deployment – including OS imaging and physical hardware installations

Specific technical skills or other qualifications required:

The following qualifications would be of interest to us and while some are essential, others will give you an advantage in your application:

  • One or more MCP’s- A+, Server or Network +
  • Knowledge of servers and Desktop, e-mail and AV solutions, networking/communications, back up solutions, printers and scanners
  • 2 years experience in an IT support based role
  • One or more years in a customer service based role
  • Appropriate Certifications from HP and Other Key Vendors

This position would be ideal for you if you like the idea of:

  • A viaried and interesting technical support role
  • Excellent opportunities for career advancement

Location
This role will be located in Enniscorthy.

How to apply:

Apply in the strictest confidence, by attaching and submitting your CV and cover note

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