Datapac Dispenses Managed Print Solution for Sam McCauley Chemists
Datapac was awarded a five year contract worth €170,000, to provide a managed print solution for all Sam McCauley Chemists in Ireland. The Datapac solution will centralise the management of printing across the entire group in an effort to reduce costs, improve productivity, and customer service.
Sam McCauley’s has been in operation since 1953 and since then has extended its presence with 24 locations around Ireland. The group employs more than 550 staff and has an annual turnover in excess of €85 million. Prior to the implementation of the Datapac solution, Sam McCauley’s had a very complex print solution in place with 10 different printer models and over 80 different types of consumables. This had become extremely difficult to maintain as they had little visibility or control over printer reliability and costs.
Datapac was chosen to streamline and manage the entire print environment for the 24 retail outlets. HP Laserjet printers have been installed by Datapac in every store to handle all printing jobs. Datapac will centrally manage the online monitoring of all printers to ensure their constant availability during retail opening hours. It will also facilitate the automated ordering and delivery of toner for every machine.
By streamlining the entire printer fleet, Sam McCauley Chemists are benefitting from significantly reduced costs and improved productivity. The transparent cost per copy model provided by Datapac has allowed the group to save 30% on printing costs.
The new solution from Datapac is also aiding Sam McCauley Chemists to achieve their Green IT targets, through an automated power saving policy which has been put in place across all stores. The new devices are timed to shut down and start-up, reducing the power used in each pharmacy.
Will Power, IT Manager, Sam McCauley Chemists said, “Printing is essential to every pharmacy and is an integral part of our processes. Printing devices are used for Epos reporting, Sales analysis, EFT batch processing and general office administration. Management of an efficient pharmacy requires that the pharmacy printers are reliable, robust and are repaired quickly if there is a problem. Our previous printing across the group was impossible to maintain as we had multiple makes and models which meant we were carrying a huge amount of consumables. We also found it difficult to cover parts for such a range of printers. Datapac can remotely see full diagnostics of each printer to deal with service calls effectively. They also remotely get a stockout request for Consumables and can replenish Toner etc. as required so we don’t need to carry any spares. I would recommend any business to carry out analysis on this as an option, it worked out very well for us.
“Datapac has provided us with a managed solution which fully matches our requirements and enables us to save money and improve customer service. We now have one point of contact instead of ten which has improved efficiency greatly across the group.”
Patrick Kickham, Datapac said, “The printing process is of particular value and importance to pharmacy retailers. This solution removes the complexity of managing a large fleet of printing devices across multiple locations. The scalable solution will allow Sam McCauley’s to easily and cost effectively expand their printer fleet as the company continues to grow.”
"With Datapac’s managed services we have an IT team that has expertise across a very wide range of technologies. Smartsourcing IT resources makes sense for an organisation such as ours, which relies heavily on cutting edge IT to protect and streamline our operations, without the need for a huge cost outlay".
"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."
"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."
“The value of dealing with an HP Gold partner in this process can’t be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase.”
Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.