My father, and I’m sure many fathers, often said “son, you have two ears and only one mouth, sometimes you need to talk less and listen more.”
There’s a lot of listening to be done in the managed services conversation. There are hundreds of ICT service companies that profess to be the ‘Best Managed Service Provider in Ireland’, and benefits including improving uptime, reducing costs, and allowing you to concentrate on your business are often promised to customers.
These promises usually come hand-in-hand with dazzling stock phrases like customisable alerting, amazing automation and feedback that tells you what’s going on, at a glance, and in-depth where it counts.
Putting YOUR business in the managed services equation
As a customer, the above benefits and services are important, but it is also vital to assess what your business actually needs. Customisable alerting and process automation can be impressive and leading-edge, however not always tailored with your business in mind. They are catch-all systems by nature, and designed to loosely fit organisations across a number of industries.
Every business and customer is different, with a different set of IT requirements. There are no “one size fits all” solutions.
Datapac has a variety of customers across many fields. If we compared any two customers, we would see that their managed service priorities would often differ.
From our years of experience, we know businesses have different and constantly evolving needs. As a first step in building a relationship with customers, it is necessary to completely understand how they use their IT, and what their specific IT challenges and requirements are before unlocking services that are truly beneficial to them.
Let’s go back to the “two ears, one mouth” analogy.
When a managed services provider begins the process of developing long-term partnerships that are mutually beneficial, it can be easy to spend half the time glorifying the technology used, and it does deserve some of the glory.
It would also be easy to spend the rest of the time talking about the skilled team of experts behind the technology; the extensive range of talent, expertise, accreditations and accomplishments among our onsite and remote engineers.
However, the most important way to kick-start a new relationship is to understand the customer before technology and managed services experts, like Datapac, can begin to make life easier.
Strong managed services should result in a business evolution for customers, and in order to achieve this, ongoing communication is key. Keeping channels of communication open in order to adapt to a customers’ evolving needs is vital.
Making life easier for our managed services customers
We’re IT nerds and we love to get to know all aspects of our customers’ IT infrastructure, even if it doesn’t immediately relate the reasons why the relationship began in the first place. We are conscious that other vendors, their products and services may be vital to our customers’ business so it’s important to understand what those vendors do for our customers.
Whether it’s a bespoke line of business software, a cloud service or specialised hardware, our team and our technology can enhance the client-vendor experience. We create an easy partnership and where appropriate can completely manage the relationship with the vendor, getting rid of time-consuming back and forth communications that often come with multiple support services in place.
It could also mean using our knowledge and experience to put simple, valuable monitors, automation and reporting systems in place that enhance the vendor’s existing services and add further value to our customer’s business.
Make it easy for your business to do business
If your business needs to tune out the chatter, listen to one managed services expert. Give us a call or drop us an email.
"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."
"Datapac has provided us with a fantastic product and world-class levels of service and support. Whenever people ask me about our experience with Datapac I’m always ready to sing their praises and I would happily recommend their services to any organisation."
"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."
“The value of dealing with an HP Gold partner in this process can’t be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase.”
Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.