Outsourced Helpdesk

Datapac offers a fully customisable helpdesk solution allowing you to outsource all or part of your IT helpdesk to us.

Your end users can contact a dedicated team in Datapac on a dedicated number. This can be one of your own extension numbers and the call response can be branded to represent your business.

We create the perception with your end user that the helpdesk is a department within your business and not an external partner. In facilitating this we work closely in partnership with your business, building relationships with key stakeholders, getting to know your IT environment and understanding what is important to your business.

By outsourcing your IT Helpdesk to Datapac you can add value by freeing up significant capacity within your IT team to work on more strategic value add projects and initiatives. You can gain assistance in dealing with issues from a team of appropriately experienced and accredited engineers by selecting both outsourced helpdesk services and remediation options.

We can help make life easier by dealing with your day to day IT calls and queries while you get on with running your business.

For further information on our Outsourced Helpdesk solution please call us on 01 426 3500.