Datapac’s Outsourced Helpdesk offerings allows your IT team to work strategically.  Datapac’s team will provide the day-to-day end user customer service while your team focuses on more important tasks.

We offer a fully customisable helpdesk solution. Your end users can contact a dedicated team in Datapac on a dedicated number. This can be one of your own extension numbers and the call response can be branded to represent your business.

We create the perception with your end user that the helpdesk is a department within your business and not an external partner. In facilitating this we work closely in partnership with your business, building relationships with key stakeholders, getting to know your IT environment and understanding what is important to your business.

By outsourcing your IT Helpdesk to Datapac you can add value by freeing up significant capacity within your IT team to work on more strategic value add projects and initiatives. You can gain assistance in dealing with issues from a team of appropriately experienced and accredited engineers by selecting both outsourced helpdesk services and remediation options.

To learn more about our Outsourced Helpdesk please call us today on 1850 328 272 or alternatively complete the below form and we will be in touch shortly.

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  • Datapac provides IT services to Glanbia
  • Datapac provides ICT infrastrure to Holfeld Plastics