Datapac’s Outsourced Helpdesk offerings allows your IT team to work strategically. Datapac’s team will provide the day-to-day end user customer service while your team focuses on more important tasks.
We offer a fully customisable helpdesk solution. Your end users can contact a dedicated team in Datapac on a dedicated number. This can be one of your own extension numbers and the call response can be branded to represent your business.
We create the perception with your end user that the helpdesk is a department within your business and not an external partner. In facilitating this we work closely in partnership with your business, building relationships with key stakeholders, getting to know your IT environment and understanding what is important to your business.
By outsourcing your IT Helpdesk to Datapac you can add value by freeing up significant capacity within your IT team to work on more strategic value add projects and initiatives. You can gain assistance in dealing with issues from a team of appropriately experienced and accredited engineers by selecting both outsourced helpdesk services and remediation options.
To learn more about our Outsourced Helpdesk please call us today on 1850 328 272 or alternatively complete the below form and we will be in touch shortly.
"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."
"Datapac has provided us with a fantastic product and world-class levels of service and support. Whenever people ask me about our experience with Datapac I’m always ready to sing their praises and I would happily recommend their services to any organisation."
"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."
“The value of dealing with an HP Gold partner in this process can’t be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase.”
Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.