Pictured: Karen O’Connor, General Manager Service Delivery, Datapac and An Tánaiste and Minister for Enterprise and Innovation, Frances Fitzgerald, T.D
Datapac announces 35 new jobs and €2.1M investment
Dublin, 3 Aug 2017 – Datapac, Ireland’s leading technology solutions and services provider, today announced it will create 35 new jobs at its location in Enniscorthy, Co. Wexford. The jobs are being created as part of a €2.1M investment which is funding significant expansion and enhancement of ICT managed services at Datapac’s Network Operations Centre.
Established in 1982, Datapac provides a comprehensive range of technology solutions and services to customers throughout Ireland. The company’s presence nationwide includes purpose built, state of the art facilities in Wexford and Dublin along with service centre locations around the country. Datapac will begin recruiting immediately and expects the 35 new hires to be in place by the end of 2018. The job openings will primarily be in technical and business development roles to support Datapac’s expanded managed service offerings.
The investment is funding the continual development and expansion of Datapac’s Network Operation Centre (NOC). This includes new best-in-class remote monitoring and management platforms, as well as new automated technologies and enhanced training programmes for a growing team of more than 60 technical engineers. Datapac has invested several hundred engineer days to design, configure and implement the upgraded service infrastructure, which will provide completely tailored solutions for its customer base, ranging from SMEs to large enterprise and public sector organisations.
The upgraded NOC will increase Datapac’s managed service capabilities and enable the company to provide its existing customers with enhanced levels of service from its growing technical team. Also with demand for Datapac’s managed services growing, this investment is expected to drive new customer acquisition across a number of key service offerings. These include managed ICT security, backup and business continuity, infrastructure management, managed cloud services, and managed print and document solutions.
Karen O’Connor, general manager service delivery, Datapac, said, “In our 35th year of business, we’ve never been more excited by the opportunities that lie ahead. We’re delighted to announce this growth in employee numbers and the new investment in our business. This investment enables Datapac to continue to enhance our service offering to existing customers and to respond to the increased demand for our managed service solutions. Datapac has a scalable managed service platform in place which will help us to achieve further business growth.”
“At Datapac, we’re deeply aware of the challenges that Irish businesses face. We’ve designed and upgraded our service delivery offerings to meet these demands and remain one step ahead of their evolving needs. With a focus on service excellence and continuous improvement in our newly expanded Network Operations Centre, our customers will experience enhanced levels of service and insights that are unmatched in the Irish technology sector.”
An Tánaiste and Minister for Enterprise and Innovation, Frances Fitzgerald, T.D., said, “I welcome this announcement from Datapac that it is making such a significant investment in its technology infrastructure and managed services division. It’s great to see such a long-established indigenous technology company continuing to innovate and grow after more than three decades in business. I’m particularly delighted that Datapac is helping to drive regional jobs growth in the South East with the creation of these 35 new positions. It is a fantastic endorsement of the talent and technical expertise of people living in the region that these types of highly-skilled roles can be filled here.”
"With Datapac’s managed services we have an IT team that has expertise across a very wide range of technologies. Smartsourcing IT resources makes sense for an organisation such as ours, which relies heavily on cutting edge IT to protect and streamline our operations, without the need for a huge cost outlay".
"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."
"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."
“The value of dealing with an HP Gold partner in this process can’t be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase.”
Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.