Datapac ensures business continuity and data protection for Respond! Housing Association
Dublin, 30 June 2016 – Datapac, Ireland’s leading ICT solutions provider, today announces its implementation of a new backup and business continuity solution for Respond! Housing Association. The new system provides Respond! with increased backup capacity, and true business continuity in face of any potential downtime.
Founded in 1982, Respond! Housing Association designs and builds houses for people who otherwise might not be in a position to provide safe, secure, long-term housing for themselves. Having built over 5,500 homes in Ireland, the association’s 250-strong staff is responsible for the ongoing management of 4,100 properties around the country.
Respond!’s continued expansion meant that it needed an even more powerful backup and business continuity solution to manage the burgeoning levels of sensitive tenant data that it was tasked with storing.
Having looked at a number of solutions and providers, Respond! opted for a Datto backup and business continuity platform, and chose Datapac, the only Datto Elite Partner in Ireland, to design, implement and support the new solution. The provider conducted an audit of Respond!’s requirements and installed a Datto Siris SE10000 backup, all while minimising disruption to the association’s ongoing work.
Respond! has experienced a range of benefits from the new Datto solution. First of all, the system has eased any concerns regarding available backup space. The new 10TB Datto appliance doubled Respond!’s backup capacity, giving them plenty of room for future expansion, as well as full confidence in face of potential downtime.
What’s more, the solution backs up all of Respond!’s critical servers offsite, giving the association true business continuity. In case of a hardware failure, malware, or a natural disaster Datto permits Respond! to instantly restore accounts and operate as usual, while providing the IT team with the time to fix any issues without compromising any data, or incurring downtime. In a recent business continuity exercise, the association was able to restore its critical systems, including its housing system, file servers, and financial systems in a number of hours. This functionality means that even in the event of an outage Respond! can continue to serve all of their tenants, and pay particular time and personal attention to those who need them most.
“Our old backup solution was close to capacity since it had been running for a number of years. We needed an even more powerful and scalable alternative which offered increased capacity and the ability to easily restore backups,” said Greg Poland, IT manager, Respond!
“We were looking for a solution which would backup our entire virtual server infrastructure both locally and off site, offering us true protection from downtime, even if our physical hardware has been destroyed. Datapac understood this, and took the time to research exactly which technology would be the right fit for us. They have provided us with a fantastic solution for our evolving needs, as well as world-class levels of service and support.”
Karen O’Connor, general manager service delivery, Datapac, said: “By increasing the amount of backup space this new solution provides Respond! with increased peace of mind. Their team can be satisfied that the data is safely backed up at any given time, both on premise and into the cloud. We are delighted to have been able to help Respond! to find the right solution for their business needs. We will continue to offer them service and support so that they can focus on the great work they are doing around Ireland.”
Register for upcoming events
"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."
"Datapac has provided us with a fantastic product and world-class levels of service and support. Whenever people ask me about our experience with Datapac I’m always ready to sing their praises and I would happily recommend their services to any organisation."
"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."
“The value of dealing with an HP Gold partner in this process can’t be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase.”
Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.