ICT Technical Solutions Specialist
Are you passionate about providing ICT technical support?
Do you want to deliver top-notch printer hardware support to a diverse range of customers?
If you’re an ICT professional with a strong focus on customer satisfaction, possess excellent troubleshooting skills, and are eager to work with cutting-edge technologies, we want to hear from you!
The Role in Brief
As an ICT Technical Solutions Specialist in our Image and Print division, you’ll be a vital member of our field-based team in the Dublin area. Reporting to the Image and Print Onsite Team Manager & CTO for Imaging Solutions, your primary responsibilities will include:
- Providing efficient technical support for Datapac Managed Print Services customers and imaging solutions.
- Coordinating managed print technical projects, ensuring timely and effective delivery.
- Offering specialist application support, collaborating with the support administration team for streamlined deployment and support tasks.
- Managing and overseeing the implementation of ICT projects, monitoring change management requests, and ensuring projects are delivered on schedule.
- Maintaining flexibility to support other Datapac teams when needed, demonstrating a proactive and constructive approach to cross-departmental collaboration.
- Driving personal learning and development, staying current with industry advancements and technologies.
Key Activities
ICT Solutions Support:
- Resolve customer queries in a professional and timely manner.
- Take ownership of escalated support issues, ensuring resolution for the customer.
- Conduct troubleshooting activities and escalate unresolved issues.
- Complete scheduled preventative maintenance and daily checks on device health and consumables usage.
- Provide on-site technical assistance as needed.
Specialist Application Support:
- Assist the print support team with specialised application support knowledge.
- Work closely with the support administration team to document and understand deployment and support tasks.
- Collaborate with support teams to gain a holistic view of hardware, software, and logistical support processes.
Project Management:
- Move between and visit customer sites to ensure effective rollout of technical print projects.
- Coordinate firmware upgrades across managed print sites.
- Monitor change management requests with customer networking teams.
- Oversee the implementation of ICT projects and ensure timely delivery.
General:
- Undertake other duties as assigned by your manager.
- Engage proactively and constructively with colleagues across Datapac Departments.
- Demonstrate commercial awareness and consider the business impact of actions.
- Comply with Datapac Information Security Procedures and Health & Safety standards.
Knowledge, Skills & Experience
- Development experience in an enterprise environment (desirable).
- Third-level qualification in an application development field (essential).
- HP INC Certification highly desirable.
- Proficiency in Java, JavaScript, Power BI, SQL, Linux, and Microsoft OS versions.
- Additional proficiency in HTML, Azure, CSS, and other technologies advantageous.
- Previous experience with Print Fleet Management & Managed Print Services software (highly desirable).
- Full driving license (desirable).
Personal Attributes
- Strong attention to detail.
- Logical approach to problem-solving.
- Strong commercial awareness.
- Professional and engaging customer approach.
- Ability to work independently and collaboratively.
- Positive can-do attitude.
- Interest in continuously advancing technology and a desire to learn and expand knowledge.
To apply for this exciting role, please click “Submit your CV”.
