ICT Technical Solutions Specialist

Are you passionate about providing ICT technical support?

Do you want to deliver top-notch printer hardware support to a diverse range of customers?

If you’re an ICT professional with a strong focus on customer satisfaction, possess excellent troubleshooting skills, and are eager to work with cutting-edge technologies, we want to hear from you!

The Role in Brief

As an ICT Technical Solutions Specialist in our Image and Print division, you’ll be a vital member of our field-based team in the Dublin area. Reporting to the Image and Print Onsite Team Manager & CTO for Imaging Solutions, your primary responsibilities will include:

• Providing efficient technical support for Datapac Managed Print Services customers and imaging solutions.
• Coordinating managed print technical projects, ensuring timely and effective delivery.
• Offering specialist application support, collaborating with the support administration team for streamlined deployment and support tasks.
• Managing and overseeing the implementation of ICT projects, monitoring change management requests, and ensuring projects are delivered on schedule.
• Maintaining flexibility to support other Datapac teams when needed, demonstrating a proactive and constructive approach to cross-departmental collaboration.
• Driving personal learning and development, staying current with industry advancements and technologies.

Key Activities

ICT Solutions Support:

• Resolve customer queries in a professional and timely manner.
• Take ownership of escalated support issues, ensuring resolution for the customer.
• Conduct troubleshooting activities and escalate unresolved issues.
• Complete scheduled preventative maintenance and daily checks on device health and consumables usage.
• Provide on-site technical assistance as needed.

Specialist Application Support:

• Assist the print support team with specialised application support knowledge.
• Work closely with the support administration team to document and understand deployment and support tasks.
• Collaborate with support teams to gain a holistic view of hardware, software, and logistical support processes.

Project Management:

• Move between and visit customer sites to ensure effective rollout of technical print projects.
• Coordinate firmware upgrades across managed print sites.
• Monitor change management requests with customer networking teams.
• Oversee the implementation of ICT projects and ensure timely delivery.

General:

• Undertake other duties as assigned by your manager.
• Engage proactively and constructively with colleagues across Datapac Departments.
• Demonstrate commercial awareness and consider the business impact of actions.
• Comply with Datapac Information Security Procedures and Health & Safety standards.

Knowledge, Skills & Experience

• Development experience in an enterprise environment (desirable).
• Third-level qualification in an application development field (essential).
• HP INC Certification highly desirable.
• Proficiency in Java, JavaScript, Power BI, SQL, Linux, and Microsoft OS versions.
• Additional proficiency in HTML, Azure, CSS, and other technologies advantageous.
• Previous experience with Print Fleet Management & Managed Print Services software (highly desirable).
• Full EU/Irish manual driving license (essential).

Personal Attributes

• Leadership skills.
• Strong attention to detail.
• Logical approach to problem-solving.
• Strong commercial awareness.
• Professional and engaging customer approach.
• Ability to work independently and collaboratively.
• Positive can-do attitude.
• Interest in continuously advancing technology and a desire to learn and expand knowledge.

To apply for this exciting role, please click “Submit your CV”.