Direct Sales Graduate
Technical Support Engineer – Dublin 7 (3-Month Temporary Contract)

Technical Support Engineer – Dublin 7 (3-Month Temporary Contract)

About the Role

We are currently seeking a Technical Support Engineer to join our team on a 3-month fixed-term contract, with the potential to extend up to a year based on performance. Based onsite in Dublin 7, this role will provide hands-on technical support to end users, troubleshoot and resolve technical issues, and ensure the smooth running of day-to-day IT operations. Occasional support for local satellite offices may be required.

The IT Support team operates a 39-hour working week (Monday to Friday), with participation in an on-call rota to support critical systems outside of normal working hours.

Key Responsibilities

  • Deliver first-line technical support to end users, resolving technical issues promptly and professionally.
  • Implement and support information security directives in line with company policy and EU GDPR requirements.
  • Log and track all incidents and service requests using the internal call logging system.
  • Administer user accounts including new user setups and password resets.
  • Support and troubleshoot in-house applications.
  • Liaise with third-party vendors to coordinate support where required.
  • Monitor daily backup logs and escalate issues as necessary.
  • Escalate unresolved technical issues to Level 2/Level 3 teams or external vendors.
  • Provide basic printer support and escalate issues to managed print service providers as needed.
  • Assist in the delivery of IT projects and initiatives.
  • Carry out basic network troubleshooting and vulnerability monitoring.
  • Take ownership of ongoing technical issues to ensure timely resolution.

Please note: This list is not exhaustive and additional duties may be assigned to support the evolving needs of the IT team.

Skills and Experience

Essential

  • Minimum of 2 years’ experience in a 1st line/technical support role.
  • Strong working knowledge of Microsoft environments (Windows 10/XP, MS Office Suite) and PC hardware setup.
  • Excellent customer service and interpersonal skills, with the ability to communicate technical information clearly to non-technical users.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to manage and prioritise tasks effectively, both independently and within a team.
  • Fluent English speaker, eligible to work in Ireland.

Desirable

  • Previous experience working in a healthcare environment.
  • Familiarity with Zebra printer configuration and testing.
  • Microsoft certifications.
  • ITIL Foundation certification.
  • Working knowledge of network protocols, ITSM service desk tools, and ticket management systems.
  • Full clean Irish driving licence.

Why Join Us?

  • Gain experience working with a dynamic IT team in a fast-paced environment.
  • Exposure to cutting-edge technologies and healthcare IT systems.
  • Opportunity to develop your technical skills and broaden your industry knowledge.

If you are passionate about technology, proactive in your approach to problem-solving, and enjoy working in a collaborative team environment, we would love to hear from you.

Datapac is an equal opportunities employer. For any interview requirements, please include them on the note when submitting your CV at the link below.

To apply for this role, please click “Submit your CV”