Datapac wins €5.5 million in new managed services contracts
Dublin, 22 February 2018 – Datapac, Ireland’s leading technology solutions and services provider, today announces that it won €5.5 million in new managed services contracts with Irish organisations in 2017. The company is expecting to grow its managed services business by a similar figure again in 2018.
Following recent investment in its Network Operations Centre (NOC) that included deployment of new remote monitoring platforms in addition to growth in its technical services team, Datapac was able to significantly enhance its services capability and capacity. This has helped the provider to grow its managed service customer base throughout Ireland, with more than 650 companies now actively supported by Datapac. It has experienced particularly strong demand for its managed ICT security, backup and business continuity, infrastructure and managed print services.
A number of factors are driving the adoption of Datapac’s managed services among Irish businesses. The growth in cybercrime and, in particular, ransomware attacks, as well as heightened regulatory compliance commitments such as the impending GDPR have led companies to prioritise their information security strategies. In addition, changes to the way in which Irish organisations work, including a move towards on-demand service consumption, have seen an increase in the adoption of cloud and mobile technologies. This has added new layers of complexity to organisational ICT service delivery needs.
Partnering with Datapac gives Irish businesses access to specialist knowledge and experience which helps to optimise ICT services for their organisations, end users and their customers. Datapac’s growth in the sector has been driven by ongoing investments, technology and service innovations, and its strong financial stability. These factors have all been cited as important by customers signing up to Datapac’s managed service contracts.
Karen O’Connor, general manager service delivery, Datapac, said: “We placed a major strategic focus on enhancing our managed services business including a recent investment of €2.1 million in our Network Operations Centre. This has provided us with a significant competitive edge in the Irish market, building on our reputation for delivering a highly specialist and proactive service that’s tailored to support the unique business needs of each customer.”
Patrick Kickham, director, Datapac, said: “Growth of €5.5 million in our managed services division is a fantastic achievement for the expanding team here at Datapac and fully endorses the recent investments we have made in our business. We’re very excited by the opportunities that lie ahead and will continue to invest in our platforms, services and people to ensure we retain our positive momentum. We’re ahead of target on recruitment, have a very strong pipeline, and are confident that we’ll achieve our ambitious growth targets for 2018.”
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"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."
"Datapac has provided us with a fantastic product and world-class levels of service and support. Whenever people ask me about our experience with Datapac I’m always ready to sing their praises and I would happily recommend their services to any organisation."
"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."
“The value of dealing with an HP Gold partner in this process can’t be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase.”
Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.