Managed Services, Remote Support The technologies utilised by organisations are continuing to develop at a rapid pace, and, as a result, the breadth of skills and expertise needed to manage and optimise critical infrastructure has grown significantly. As a result, organisations are finding it more difficult than ever to retain the necessary resources to monitor and optimise their ICT systems and many are turning to Managed Service Providers (MSPs) to help them to take full advantage of their technology investments.

Before aligning with an MSP, however, there are a number of important considerations that every business should take. Over the course of our next two blogs we’ll look at the seven main things that you should bear in mind to ensure that your organisation extracts the maximum value from a relationship with a managed service provider.

    1. Customer references
    2. First of all, it’s crucial that you assess the organisation’s reputation prior to aligning with them. And the best way to accurately assess the real-world performance of your potential managed service partner is by assessing customer references. Simply get in touch with the MSP and ask them to provide one or more references, so that you can make a more informed decision about what it’s like to work with them as a service provider. If they’re unwilling to do this, it should immediately raise a red flag.

    3. Financial position and stability
    4. If you’re going to engage the services of an MSP, you need to be confident that they will be around for the long haul. Take the time to look into their financial position and the stability of the company. The length of time they have been in business is another helpful measure of their ability to serve customers over the long term.

    5. Service Level Agreements
    6. When aligning with an MSP it’s essential to implement performance-based service level agreements with regular and transparent reporting to benchmark how well they are performing against agreed targets. For best effect, make sure that the agreements are easy to understand and seek an MSP whose SLAs are managed and responsive, ensuring continuous improvement of their services.

    7. Flexibility
    8. Organisations’ needs change over time and so they require flexibility. The services and solutions that you avail of today are unlikely to be the same as those you will require in five years’ time. For this reason, it’s important to select an MSP that can provide the flexibility of service to scale up and down according to the evolving needs of your company. This will allow your organisation to choose from the services that add most value at any given time.

      It’s also important to ensure the contractual flexibility is there so that you don’t suffer penalties should you decide to increase or decrease your commitment with the provider. As well as this, you should make sure that you align with an organisation with a proven ability to respond to changing market needs, conditions and demands, and one that employs the latest technologies to help you to add value to your business.

Choosing a managed service provider is a significant step for any business, so it’s essential to carry out your research and due-diligence before making any decisions. Datapac works closely with Irish businesses to manage and optimise their infrastructure, freeing them up to concentrate on their core activities. Aligning with a trusted provider such as Datapac can enable your organisation to make effective use of your existing resources while adding value to your technology investment.

Keep an eye out for the second part of this blog, where we’ll outline three more considerations that every organisation should bear in mind when choosing an MSP. In the meantime, if you’d like to find out more about our services and what we can do for your organisation, contact us today.

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