Service Management Core Capabilities
Job Planning and Task Management
Create detailed project structures with tasks, milestones, and resource requirements defined from the outset. Allocate budget at the task level, set requirements for materials and labour, and establish a clear framework that keeps delivery teams and project managers aligned throughout the engagement.
Resource Management and Timesheets
Allocate people and equipment to project tasks based on availability and skill, and track actual time and resource usage through integrated timesheets. Monitor resource utilisation across multiple projects simultaneously, ensuring capacity is managed effectively and that planned versus actual figures stay visible at all times.
Budget Tracking and WIP Management
Track project costs in real time against agreed budgets, with work in progress calculations that reflect actual expenditure and remaining liability accurately. WIP postings connect directly to the general ledger, ensuring that project financials are always consistent with the broader financial picture of the business.
Project Invoicing and Reporting
Generate invoices based on planned or actual resource and material usage, with flexible billing options to suit fixed-price, time and materials, or milestone-based engagements. Real-time reporting gives project managers and finance teams the data they need to monitor profitability and make informed decisions at every stage of delivery.