Consistent Experience
Every user gets the same calling functionality whether they are in the office, at home, or working remotely
For many organisations, the phone system is one of the last pieces of infrastructure to be modernised. It works well enough, until it doesn’t, with small yet consistent challenges surfacing which erode user experience and operational efficiency:
- Remote workers feel as though they are outside the system
- Call routing becomes difficult to manage
- Reporting is limited or non-existent
- Routine changes take longer than they should
Modern VoIP platforms remove these constraints. Calls are handled over your internet connection rather than traditional phone lines, which means the same system that works in the office works equally well at home, on the road, or across multiple locations. Management is simpler, visibility is greater, and the experience for users is consistent regardless of where they are working.
At Datapac, we design and implement VoIP solutions that reflect the specific needs of your organisation, from initial scoping through to development and ongoing support.
VoIP Built Around How You Work
We implement VoIP solutions built around how your organisation works, so every user gets the same calling experience whether they are in the office, at home, or on the move
Why Organisations Outgrow Their Phone Systems
Phone systems tend to cause problems gradually rather than all at once. A system that served the organisation well for years can become a source of friction as the organisation grows, working patterns change, and the demands placed on voice communication evolve. By the time the issues become visible, they are often already affecting productivity and user experience.
Traditional phone systems are built around physical infrastructure, which means they were never designed to support a workforce that moves between the office and home on a regular basis. Remote workers often end up relying on workarounds such as personal mobile phones, forwarded calls, or separate apps. These all create inconsistencies and make the organisation harder to reach. A properly implemented VoIP solution extends full calling functionality to every user regardless of location, with no compromise on the experience.
Adding a new user, updating call routing, or adjusting how calls are handled during busy periods should be straightforward tasks. On many legacy systems they are not, and the business ends up dependent on a third party for changes that should take minutes. Modern VoIP platforms put control back in the hands of the business, with intuitive management tools that do not require technical expertise to operate day to day.
If calls are being missed, wait times are too long, or certain teams are handling a disproportionate volume, the business needs to know. Many older systems offer little or no visibility into call activity, making it difficult to manage performance or make informed decisions. VoIP platforms provide detailed reporting on call volumes, response times, missed calls, and more, giving management a clear and accurate picture of how voice communication is supporting the organisation.
Our Approach to VoIP Systems
Microsoft Teams Phone
For organisations that are already invested in the Microsoft 365 ecosystem, Microsoft Teams Phone is a natural extension of the tools people are already using. Calls, messaging, and meetings are brought together in a single platform, removing the need for separate systems and simplifying the experience for users. As a certified Microsoft Solutions Partner with a Modern Work designation, we have the accreditations and experience to implement Teams Phone properly and support it on an ongoing basis.
Ring Central
For organisations that require a more fully featured telephone system, Ring Central provides a dedicated VoIP platform with advanced call handling, detailed analytics, and greater flexibility around call flows and management. It is particularly well suited to organisations with high call volumes, complex routing requirements, or teams where voice communication is central to how the business operates.
Devices and Hardware
Not every user will require the exact same setup. Office-based teams or high volume callers benefit from dedicated desk handsets, such as HP Poly IP Desk Phones, while remote and hybrid workers can access full functionality through laptop or mobile applications. We configure devices around actual working patterns so every user has what they need.
Benefits of Our VoIP Systems
Simplified Management
Add users, update call routing, and access reporting without depending on external support for routine changes
Superior Call Handling
Calls are answered, routed, and managed in a way that reflects positively on your organisation, ensuring nothing is missed
Clear Visibility
Detailed reporting gives management insight into call volumes, response times, and team performance
Consistent Experience
Every user gets the same calling functionality whether they are in the office, at home, or working remotely
Simplified Management
Add users, update call routing, and access reporting without depending on external support for routine changes
Superior Call Handling
Calls are answered, routed, and managed in a way that reflects positively on your organisation, ensuring nothing is missed
Clear Visibility
Detailed reporting gives management insight into call volumes, response times, and team performance
Questions about VoIP Systems?
Microsoft Teams Phone integrates calling directly into the Teams platform, making it a strong choice for organisations already using Microsoft 365. RingCentral is a dedicated VoIP platform that offers more advanced call handling and analytics, and tends to suit organisations where voice communication plays a more central role.
In most cases, yes. Existing numbers can be ported across to the new VoIP platform so there is no disruption to how customers and contacts reach you.
Call quality is influenced by your network, but a properly designed VoIP system accounts for your bandwidth and infrastructure. This is assessed during our initial scoping to ensure quality is not compromised once the system goes live.
What Our Clients Say
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“Evolving Infrastructure...”We had worked with Datapac in the past, and knew that its skilled team was best placed to deliver on our key objectives as technologies continue to advance. Reliable access to Datapac’s experts is invaluable and gives us the peace of mind to focus on delivering value-adding projects for the centre.
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“Night and Day Difference...”Server infrastructure is such a vital part of our IT environment that we needed to go with a partner who would take the time to fully assess our requirements and schedule implementation in a way that supports our operations. Having worked with Datapac on a number of significant projects in the past, they were the obvious choice. The new infrastructure is a night-and-day difference; server downtime is a thing of the past for us
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“We Knew We Could Trust Them...”Having enlisted Datapac’s services in the past, we knew we could trust them to deliver on this next phase of our journey with an overhaul of our IT support processes. The enhanced service gives us the peace of mind and confidence to support and launch innovative new resources for families across Cork.
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“Strategic Partnership...”As our software solution has grown, so too has the amount of data that needs to be stored and secured. Datapac has been a long-time trusted advisor to Kefron, and the team worked closely with us to provide strategic road mapping and deliver this infrastructure upgrade with little to no downtime or interruptions to our business. We can continue to grow Kefron AP at pace with full peace of mind
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“Supported In Every Aspect...”Every aspect of the work we do is supported by the Datapac team. Datapac’s proactive support gives us the confidence to innovate and expand, and this evolution of our strategy will ensure that we can provide an enhanced service for our valued patrons. As an important economic generator for the region, we greatly appreciate Datapac’s commitment to our sustainable future. We look forward to continuing to work with the team over the next number of years.
