Location: Enniscorthy, Co. Wexford (5 days in the office)
Type: Full-time, Permanent Employment
This is primarily a scheduling, administration and coordination role within an ICT environment. You do not need a technical or engineering background.
We’re looking for someone who is organised, confident dealing with customers and able to manage multiple priorities while keeping things moving.
What You’ll Be Doing:
- Coordinating and scheduling engineers for customer service requests and appointments.
- Momotoring tickets and ensuring requests are progressed and followed up.
- Communicating with customers regarding appointments and updates.
- Coordinating engineer workloads and availability with internal teams.
- Managing multiple priorities while keeping accurate records and information.
- Following up with engineers and internal teams to ensure actions are completed.
- Handling customer queries and resolving scheduling or service issues professionally.
- Keeping customers informed and managing expectations when plans change.
- Updating service management systems and maintaining accurate administration.
- Supporting the wider Customer Support Centre with service coordination and administrative tasks.
What We’re Looking For:
- Previous experience in customer service, administration, coordination or similar.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Confidence dealing with customers, managing difficult conversations.
- Ability to manage multiple tasks and priorities in a busy environment.
- Ability to build positive relationships with customers and colleagues.
- Good IT skills and confidence learning new systems.
Why Join Us:
- Competitive salary and benefits package.
- Training and ongoing professional development.
- Opportunity to build a career within ICT Service Operations.
- Company pension scheme, Life assurance and wellness programme.
We’re looking to move quickly with this opportunity, so early applications are encouraged.
Interested? Apply directly on our website!
We are committed to ensuring our recruitment selection process is accessible to all. If you require any reasonable accommodations at any stage of the selection process – including application, assessment or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.