Location: Enniscorthy, Wexford (5 days in the office)
Type: Full-time, Permanent
What You’ll be doing:
- Scheduling and coordinating engineer visits and technical service requests.
- Prioritising and allocating work based on customer requirements, SLA commitments, and resource availability.
- Monitoring ticket queues, service performance, and delivery timelines.
- Liaising with customers and internal stakeholders to provide updates and resolve scheduling issues.
- Supporting the coordination of projects, technical resources, suppliers, and third-party partners.
What We’re looking for:
- 2 years’ experience in a customer-focused coordination or scheduling role.
- 2 years’ experience working in a fast-paced environment managing multiple priorities.
- A proactive, positive, and solutions-focused approach.
- Fluent English, both written and spoken.
- ITIL Certification is desirable or willingness to achieve it within 12 months.
Why Join Us:
- Career development and progression opportunities.
- Exposure to leading technologies and industry best practices.
- Supportive team environment with a focus on employee wellbeing.
- Competitive salary and benefits package.
We’re looking to move quickly with this opportunity, so early applications are encouraged.
Interested? Apply directly on our website!
We are committed to ensuring our recruitment selection process is accessible to all.
If you require any reasonable accommodations at any stage of the selection process – including application, assessment, or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.