Location: Cork (primarily onsite, with customer site visits as required)
Type: Full-time, Permanent
What you’ll be doing:
- Diagnosing, troubleshooting and repairing IT hardware, including laptops, PCs, printers and servers.
- Preparing, configuring and deploying IT equipment for customer installations and projects.
- Managing workshop stock and equipment, including coordinating parts for field service calls.
- Carrying out HP warranty repairs, routine maintenance and firmware upgrades.
- Supporting technical engineers with onsite repairs, installations and service requests as required.
- Maintaining accurate service records, updating tickets and keeping customers informed of progress.
- Working collaboratively with the Technical Services team to deliver excellent customer service and achieve team targets.
What we’re looking for:
- Full Category B manual driving licence.
- Experience in a customer-focused technical support role.
- Strong technical troubleshooting and problem-solving skills, with an interest in IT hardware.
- Excellent communication, organisational and customer service skills.
- Experience with laptop/PC repairs or managed print solutions would be an advantage.
- HP Print and Personal Computing certifications, or a willingness to obtain them within agreed timelines.
Why join us:
- Career development and progression opportunities
- Exposure to leading technologies and industry best practices
- Supportive team environment with a focus on employee wellbeing
- Competitive salary and benefits package
We’re looking to move quickly with this opportunity, so early applications are encouraged.
Interested? Apply here on our website!
We are committed to ensuring our recruitment selection process is accessible to all.
If you require any reasonable accommodations at any stage of the selection process – including application, assessment, or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.