Location: Robinhood, Dublin (5 days in the office)
Type: Full-time, Fixed-Term (3 Months – with an opportunity to transition to permanent employment based on performance and business needs)
What You’ll be doing:
- Providing remote and onsite technical support across print and personal computing environments.
- Diagnosing and resolving hardware, software, and technical issues within agreed service levels.
- Managing service requests, incidents, and problem tickets through to resolution.
- Installing, configuring, and maintaining devices, including supporting hardware deployments and refresh projects.
- Delivering preventative maintenance and break/fix support for customer equipment.
- Maintaining accurate ticket updates and providing timely communication to customers.
- Collaborating with colleagues, vendors, and project teams to deliver high-quality service.
- Supporting continuous improvement initiatives while maintaining compliance with company processes and standards.
What We’re looking for:
- Manual driving licence is essential
- At least 1 year’s experience in a customer-focused IT support or technical services role.
- Hardware/Break Fix experience is essential
- Strong PC/Laptop repair experience is an advantage
- Troubleshooting and problem-solving skills.
- Excellent communication skills with a customer-first approach.
- Experience using service desk or ticketing systems.
- Ability to work independently and as part of a collaborative team.
- HP certifications are desirable (or willingness to obtain them).
Why Join Us:
- Career development and progression opportunities
- Exposure to leading technologies and industry best practices
- Supportive team environment with a focus on employee wellbeing
- Competitive salary and benefits package
We’re looking to move quickly with this opportunity, so early applications are encouraged.
Interested? Apply directly on our website!
We are committed to ensuring our recruitment selection process is accessible to all.
If you require any reasonable accommodations at any stage of the selection process – including application, assessment, or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.